In a recent article in the Wall Street Journal, the bumpy-start of the healthcare exchanges were explained by the sheer complexity of the Accountable Care Act itself. The authors cited a beautiful (and daunting) graphic that congressional staff created to illustrate how some 150 agencies, existing and new, form a mosaic of the new regulatory structure:
Elegant organizational systems distill the complex to make it simpler for the user. (That's why I'm an Apple convert!) Effective leaders continually draw their teams to design systems to anticipate and surpass the needs and desires of the customer. We have a long road ahead.
Transitioning to the new world of healthcare, one centered around Value rather than Volume, will be the work of a decade for healthcare leaders. The complexity of the new world order of healthcare, codified in ACA, will take years to sift, distill, revise and refine. Virtually every dimension of what we know as healthcare leaders will be up for change.
The next generation of healthcare leaders will need to learn how to Patiently, yet Persistently, distill the complexities, inspiring their teams to think through the eyes of the customer as they redesign systems of care and service to provide Value. It will be up to us to simplify the complex for our patients.
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